Manager, Software Engineering (L4)

Join the team as Twilio’s next Engineering Manager on Twilio’s Flex product team. This position is needed to manage the Flex Billing & Backend team of software engineers to own and extend the feature set offering to customers and therefore the overall solution reach of Flex. Flex is Twilio’s contact center platform and is a unique solution that provides customers with the building blocks they need to build a fully customized contact center solution to meet their needs.

Responsibilities

Own and deliver delightful experiences for Twilio customers; Be a champion for your team, setting individuals up for success and putting others’ growth first; Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments; Advocate agile processes, continuous integration and test automation; Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services; Exhibit strong communication skills: in person, or on paper; Explain technical concepts to product managers, architects, other engineers, and support

Requirements

10+ years of experience with 5 years of proven track record of leading and managing software teams; Experience managing multiple workstreams within the team; Bachelor’s or Master’s degree in Computer Science, Engineering or related field; Technical experience with REST APIs; Programming languages: Java/GoLang; Relational databases like MySQL; Container technologies - Docker/Kubernetes; Modern automated testing and CI/CD pipelines; SaaS Telemetry and Observability tools such as Datadog, Grafana, Prometheus; Excellent problem solving, critical thinking, and communication skills; Broad knowledge of development environments and tools used to implement and build code for deployment; Strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil; Ability to distill complex and ambiguous situations into actionable plans; Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring

Nice to have

Previous experience of Contact Center and Customer Engagement solutions; Delivering Billing solutions

Benefits

competitive pay; generous time off; ample parental and wellness leave; healthcare; retirement savings program; support for volunteering and donation efforts