Marketing and Sales Specialist (Mercury Product Protection)

As part of the talented Customer Experience team, you will work with Dealers / Boatbuilders / Consumers to establish eligibility requirements for extended service Engine coverage and pricing/costing for different contract levels and coverage duration. Mercury Product Protection (MPP) is Mercury Marine’s factory-backed extended service contract for Mercury and MerCruiser products. It extends coverage beyond the standard Limited Warranty and helps cover repair costs for failures caused by certain defects in materials or workmanship after the factory warranty expires.

Responsibilities

Work with Dealers/Boatbuilders/Consumers to establish eligibility requirements for extended service Engine coverage and pricing/costing for different contract levels and coverage duration; Understand contract requirements and coverage options; Knowledge of products across offering to explain coverage inclusion/exclusions; Identify, research and resolve customer issues in a timely manner; Work closely within the team and with other departments; Participation in departmental and/or company projects including testing; Provide customer support in all areas to ensure customer satisfaction; Develop marketing materials to promote sale specials and promotions; Regularly work with State Insurance Regulatory Agencies to ensure License paperwork is accurate; Perform all other departmental related duties as assigned or requested

Requirements

1-3 years’ prior customer service experience; High school diploma or equivalent required; Excellent customer service skills; Excellent phone etiquette and communication skills; Detail oriented, ability to multi-task in a fast-paced, high volume call center environment; Familiarity with company products and services; Ability to manage 40-50 calls per day; Applicants must be currently authorized to work in the United States; This position is not eligible for employment visa sponsorship now or in the future

Nice to have

College degree is highly preferred; College degree in Business Management or related field; Computer literacy, good troubleshooting skills, knowledgeable in Microsoft office; Bi-Lingual (French/Spanish)

Benefits

Annual discretionary bonus; Medical, dental, vision; Paid vacation; 401k (up to 4% match); Health Savings Account (with company contribution); Well-being program; Product purchase discounts