Martech Enablement Operations Lead

We are seeking a Martech Enablement Operations Lead to join our growing Marketing team. In this role, you will serve as the end-to-end owner of our marketing technology ecosystem and customer insights tech stack, leading the design, execution, and continuous optimization of marketing programs. You will drive the data insights & AI usecases for customer engagement experiences, across multi-channel marketing (Doo2Door, Outbound Calling, Email Marketing, Digital Marketing) and other core Martech solutions. This role blends strategic leadership, technical expertise, and operational excellence to deliver scalable, high-impact customer experiences.

Responsibilities

Own and lead end-to-end customer lifecycle marketing workstreams from grooming through execution, optimization, and measurement; Architect and optimize cross-channel customer journeys that deliver best-in-class, data-driven experiences; Establish and evolve data architecture and governance practices to enable personalization, segmentation, and measurement at scale; Act as the primary bridge between Marketing and IT, defining clear requirements and guiding technical implementation; Drive roadmap and prioritization of Martech initiatives, tools, and capabilities; Lead deep-dive analyses to identify gaps, inefficiencies, and opportunities and translate insights into best practices; Influence cross-functional strategy across Marketing, IT, Product, and Analytics

Requirements

8+ years of hands-on data analytics with a strong grasp of platform capabilities and limitations; Strategic mindset with the ability to translate business goals into scalable Martech solutions; Strong leadership and ownership, with experience driving initiatives across cross-functional teams; Highly effective at prioritization, planning, and delegation across multiple concurrent workstreams; Proven track record of delivering measurable outcomes, balancing long-term vision with near-term execution; Excellent communication skills, enabling influence across technical and non-technical audiences; Ability to thrive in a fast-paced, evolving environment and adapt quickly while maintaining high standards; English

Nice to have

Experience in the telecommunications industry or related fields; Marketing Cloud Certification strongly preferred; Bachelor’s Degree in Business Administration, Marketing or related field

Benefits

Competitive medical, dental, vision, and life insurance; Employee assistance program; 401K plan with company match; Voluntary benefits; Paid time off