Medical Assistant (MA) & Patient Service Representative (PSR) - IV Therapy Clinic

Support the care team by performing administrative and step in clinical tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.

Responsibilities

Support the care team by performing administrative and step in clinical tasks vital to patient care; Manage referrals, authorizations, and work queue tasks to support provider orders and patient care; Schedule appointments, perform patient check-in, and handle front-end workflow; Communicate with providers regarding orders and coordinate follow-ups; Proactively contact patients to complete labs and prepare for upcoming appointments; Order and maintain clinic supplies to ensure smooth daily operations; Provide flexible support by stepping into patient care as needed, including MA duties and clinical assistance; Document care accurately in the electronic health record; Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care

Requirements

High School Diploma or GED; Medical assistant diploma or 2 years of medical assistant experience or certified MA with 2 years of medical assistant experience; Willingness to step in/cover for patient care as needed; Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday; Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies; Must be able to push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present; Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions; Maneuver foot pedals on carts or machines; Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed; Must be able to respond quickly to changes in patient and/or unit conditions

Nice to have

Experience doing prior authorizations; Bilingual Spanish/English

Benefits

Base compensation listed within the listed pay range; Premium pay such as shift, on call, and more; Incentive pay for select positions; Opportunity for annual increases based on performance; Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program