Medical Support Associate

Eucalyptus believes that providing multidisciplinary clinical support to patients throughout their treatment is critical to achieving our mission. We want to provide patients access to the right clinician at the right time to support their journey. The Medical Support Associate will play a vital role working alongside doctors, nurses and pharmacists to triage, assess and support patients through their treatment. This position is ideal for individuals who are passionate about healthcare, possess strong communication skills, and are dedicated to providing outstanding customer service.

Responsibilities

Provide medical support to patients with a range of conditions, primarily via email; Triage, assess, and support patients by evaluating the severity of medical side effects and enquiries; Ensure timely and accurate responses while adhering to safety and quality standards; Maintain patient safety; Initiate communication based on tracker information to increase treatment adherence; Proactive outreach to patients to support adherence to treatment plans; Prepare and manage communication with general practitioners (GP Letters); Coordinate with pharmacies to ensure accurate and timely medication delivery and information exchange; Conduct 4-month and 8-month reviews of patient progress and treatment plans; Share patient feedback and insights with the clinical services team and wider business

Requirements

Registered Nurse with 2+ years post-registration experience in the healthcare industry; Excellent writing skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email; Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule; Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision; Working hours: rotational day-to-mid shift schedule, with 9-hour shifts rostered between 5:00 AM and 9:00 PM PHT, and weekend coverage shared on a rotational basis

Nice to have

Triaging in a clinic or emergency setting; Previous work experience in tele-health; Passion for weight loss, skincare, sexual health or fertility

Benefits

Sick, maternal/paternal, compassionate, and vacation leave from Day 1; Personal health days leave and budget; Health insurance accredited by major hospitals, clinics, and diagnostic centers nationwide, with coverage for up to two dependents; Standard employer share for statutory benefits (SSS, PhilHealth, HDMF); 13th month pay; Transportation allowance; Annual professional development budget; Additional leave credits; Mentors and buddies; Regular performance and pay reviews