Member Care Representative (Part-Time)

A Member Care Rep I utilizes positive and professional communication and multitasking skills when receiving members’ calls, determining the nature of members’ business, providing information, and/or directing members to appropriate person or department.

Responsibilities

Provides members with account balance, activity, and history upon members' request; Performs transactions, check withdrawals, transfers, and account maintenance; Assists with dividend verification, common inquiries, non-sufficient funds (NSF) checks, and statement copies; Performs loan payments, term calculations, and loan payoff information; Informs members of savings, checking, money market, share certificates, individual retirement account (IRA), and club account features and benefits; Provides documents as requested by members; Performs research to resolve escalated issues; Assists members with explanations of transactions on accounts; Sets up member access to online banking and telephone banking; Maintains knowledge of Credit Union's field of membership; Assists members with deposit account rates, stop payment orders, check copies, overdraft line of credit advances, and courtesy pay; Coordinates with branches to schedule member appointments; Explains, promotes, and informs members of Credit Union products and services; Attends assigned team meetings and/or training sessions

Requirements

High school diploma or General Educational Development (GED); 1 year customer service or call center experience; Excellent verbal/written communication skills; A passion for people, innovation, and growth

Nice to have

Bilingual (Spanish/English) preferred; Experience in a financial institution/credit union call center environment, and/or teller/banker experience a plus

Benefits

Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time; Low-cost Medical, Dental & Vision plans; Paid childcare assistance; Award-winning 401K; Gym fee reimbursement; Tuition Reimbursement; Student loan repayment