Metabase - Success Engineer

Metabase is looking for a customer-focused, highly technical Success Engineer to join our growing global team. We are looking for someone who loves data, enjoys helping others, and is excited to work for a startup to help our customers get the most out of Metabase. Our customers are software engineers, data engineers, and data analysts, and they appreciate getting help and advice from experts just like them.

Responsibilities

Talk to our users to understand their goals and challenges; Help customers design and optimize their Metabase implementation; Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed; Solve complex problems and troubleshoot customer issues; Collaborate with our technical communicators to create educational materials for our customers; Serve as the voice of the customer to our product and engineering teams and help drive product development

Requirements

Enjoy helping people and solving their problems; Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases; Strong database and SQL skills; An expert in at least two: Designing and developing web applications; Managing infrastructure (Docker, AWS/GCP/etc, or similar); Managing databases

Nice to have

Experience with Metabase or other BI tools; Experience working for an open source product; Fluency in multiple languages

Benefits

Fully remote, async team; Work where and when you’re most productive; Meetings are rare, efficient, and your time is respected; Weekly complex challenges and opportunities to learn; Contribute to a tool that empowers users to unlock insights in their data; Flexibility to define your own schedule and work from wherever you want; Autonomy and an environment that fosters growth, learning, and development