Microsoft 365 Productivity & Cloud Engineer - R4319

The Microsoft Productivity & Cloud Engineer is responsible for supporting, optimizing, and evolving Microsoft 365 productivity and cloud services for WWF-US and its Country Offices. This position combines deep technical expertise with strong cultural and linguistic fluency, providing regionally aligned support while contributing to global standards, governance, and continuous improvement.

Responsibilities

Support, optimize, and evolve Microsoft 365 productivity and cloud services for WWF-US and its Country Offices; Support and optimize administration of Microsoft Teams, OneDrive, SharePoint, and Admin Centers; Help provide or design solutions for staff or program workflows using Power Apps and Power Automate; Partner with regional teams to improve adoption and effective use of collaboration tools; Provide localized guidance and support in English and Spanish; Work with role assignments and access permissions in alignment with least-privilege principles; Support conditional access policies and Privileged Identity Management (PIM); Manage M365, Security, Dynamic, and Distribution groups via Web UI and PowerShell/MS Graph; Support onboarding, offboarding, and role-change processes for staff, contractors, and partners; Coordinate with US IT teams for identity lifecycle management; Assist with access reviews, audits, and remediation activities; Serve as trusted technical partner to Country Office leadership and staff; Provide time-zone-aligned support to regional users; Collaborate with U.S.-based IT teams for consistency with enterprise architecture and standards; Escalate systemic issues and contribute regional insights; Monitor service health and proactively identify risks or degradation; Participate in incident response and business continuity planning

Requirements

Verbal and written fluency in English and Spanish required; Minimum of 8 years of relevant experience supporting Microsoft 365 productivity services in an enterprise environment; Administering Microsoft Teams in a production M365 tenant including team creation, naming policies, lifecycle controls, and external/guest access settings; Administering SharePoint Online sites including team sites, communication sites, permissions, lifecycle management, troubleshooting access/inheritance/permission issues, hub site/multi-site architecture, document libraries, lists, metadata, versioning, check-in/check-out, content organization, and collaboration workflows with Teams and OneDrive; Basic understanding of information architecture and site usability; Hands-on user and identity management experience including provisioning/deprovisioning users, service accounts, and guest accounts in Microsoft Active Directory and Entra ID (Azure AD); Supporting onboarding, offboarding, and role assignments; Troubleshooting authentication and access issues; Coordinating identity-related work with US IT and Security teams; Performing access reviews and remediating inappropriate access; Demonstrated ability to support users across different cultures, regions, and technical maturity levels; Ability to communicate technical concepts clearly to non-technical users; Strong written and verbal communication skills including documentation and training materials; Mission-driven mindset with sensitivity to diverse cultural and operating environments; Strong customer-service orientation and collaborative working style; Ability to balance global standards with local needs; Comfortable working independently while contributing to distributed global teams; Committed to building and strengthening a culture of inclusion within and across teams; Identifies and aligns with WWF's core values of Courage, Integrity, Respect, and Collaboration; Key competencies: technical and operational agility, communication and stakeholder engagement, strategic technology evaluation, continuous learning and growth mindset

Nice to have

Familiarity with Microsoft Fabric is a plus; A degree in IT or related field is highly preferred; Experience working in a global or multi-country organization strongly preferred