Mission Success Operations Manager

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios and beyond. We are looking for a motivated Mission Success Operations Manager with a deep sense of ownership to lead and drive all aspects of building, maintaining, optimizing, and scaling processes for the Mission Success team. This role reports to the Senior Manager of Customer Success and will work closely with all customer verticals in the Mission Success team (SLED, Commercial, and National Security).

Responsibilities

Build scalable processes for Mission Success teams, promoting consistency and decreasing response times to our customers and internal stakeholders. This role will focus on the post-sales journey.; Ideate, build, roll-out, and maintain more team resources (e.g. dashboards and alerting).; Navigate and partner with other teams to ensure integration of our systems of record (e.g. revenue operations).; Inject AI and Automation into workflows to drive efficiency and improve our level of service.; Own the outcomes of your projects, implementing them across a large organisation of senior customer leaders and stakeholders.; Keep a customer first approach by learning and understanding our customer use cases and needs.

Requirements

Ability to travel 10% of the time.; Expertise in automation, Salesforce workflows, and data systems (e.g. databricks).; Proven ability to implement AI in a scalable process.; SQL and API experience.; Ability to translate team needs into scalable, reliable processes.; Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on tight schedules.; Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.

Benefits

Equity in the form of stock options; Comprehensive benefits packages; Company’s group health insurance plans; Paid vacation time; Sick leave; Holiday pay; 401K savings plan; Relocation assistance may be provided for eligible roles