Motion Automation Intelligence- Customer Service Representative Specialist

Under minimal direction, the CSR Specialist is responsible for calls of a non-routine nature that require deviation from standardized procedures. This role handles situations that may require additional research depending upon customer response. The CSR Specialist has extensive knowledge of the company's products and services or industry. This role ensures customer expectations are accurately determined and are fully met. The CSR Specialist develops and broadens relationships within customer organization to fully understand needs and wants. The CSR Specialist functions as the inside half of the sales team to ensures transactions are error free, and provides guidance and technical advice to less experienced Customer Service Representatives.

Responsibilities

Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales); Relates to all technical customer support activities within the business, call center, field, and business processing; Proactively generates sales by actively promoting Motion’s products to existing customers; Influences Motion’s Gross Profit through negotiating the sale price and purchase price within certain parameters; Responsible for maintaining effective relationships with current and potential customers, ensures customer queries resolution, billing and collection; Orders items to ensure appropriate inventory levels are maintained for customers; Expedites backorders, may pull inventory and prepare order for shipment; Sources products in branch inventory, Distribution Center inventory or supplier inventory; Partners with Account Representatives to ensure customer satisfaction; Provides coaching, guidance and direction to less experienced Customer Service Representatives; Performs other duties as assigned

Requirements

Typically requires a bachelors degree and three (3) years of related experience or an equivalent combination; Reliability, organization and attention-to-detail required; Excellent communication skills including written, verbal, and listening; Ability to multi-task and time management skills required; Excellent computer skills; Strong negotiation skills; Specialty product knowledge from previous warehouse and inside sales experience required

Nice to have

P21 experience preferred but not required; Excellent driving record preferred

Benefits

Healthcare coverage; 401(k); Tuition reimbursement; Vacation; Sick pay; Holiday pay