N2P- Tech Support Tier 1

As Tier1 Tech Support, The main role is to provide support post-installation to our Business VoIP customers you can be a part of this vital group by demonstrating your ability to resolve any technical inquiry/issue present post-implementation. We look for teammates who are able to thrive in a fast-paced, cutting-edge, technology-driven environment and that are also detail-oriented and customer-focused individuals to help cultivate relationships with new customers while improving overall customer engagement by providing solutions to technical issues.

Responsibilities

Address customers’ changing needs or technical inquiries/issues that arise post-implementation, via phone and Email; Identifying hardware and software solutions; Troubleshooting technical issues; Diagnosing and repairing faults; Update tickets assigned with actions taken to resolve incidents and or escalate if needed; Provide both great technical support and customer service

Requirements

High School Diploma; 85% of English Proficiency great communication skills (written and spoken); Positive Attitude; Problem Solving Skills; Quick Learner; Team Player; Software and Hardware knowledge; 1+ Years of experience in tech support, desktop support, or a similar role (Mandatory); Excellent Customer Service and great communication skills (written and spoken); Experience with remote desktop applications and help desk software (TeamViewer, AnyDesk, or others); Knowledge in the following mandatory areas: CCNA; Network Monitoring; Routing Protocols; Cybersecurity; Satellite Technology; LAN and WAN networks; Linux servers; Telephone Plants PBX; Structured Wiring; Antennas

Nice to have

Experience in VoIP technology, troubleshooting, and understanding of its infrastructure; Salesforce experience; CompTIA A+ certification; Certification in CCNA, Network Monitoring, Routing Protocols, Cybersecurity, Satellite Technology, LAN and WAN networks, Linux servers, Telephone Plants PBX, Structured Wiring, Antennas

Benefits

Competitive Salary; Bonuses; A great and positive work environment; Parking Subsidy; Life and Medical Insurance; Benefits and discounts; Growth Opportunities; Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)