Network Support Engineer

Responsibilities

Manage Tier 2 network support requests and maintain switches, routers, firewalls, and wireless infrastructure across enterprise environments; Administer Palo Alto and Panorama environments, coordinating with Security Operations teams on IPS, IDS, and firewall-related issues; Support remote access VPN operations including connectivity troubleshooting, client and connection profile configuration, access policies, certificate renewals, and integration with AAA and SSO providers; Validate AWS and GCP network configurations including VPCs, security groups, route tables, and virtual network appliances; Troubleshoot complex network issues across interdependent systems, perform root cause analysis, validate dependent and downstream systems before closing tickets, and document findings and configuration changes; Support network deployments at corporate and manufacturing locations through device staging, configuration, and coordination with on-site teams and vendors; Monitor network performance and availability, identify anomalies, and escalate architecture-level or unresolved issues with complete technical context; Develop and maintain network documentation, runbooks, and standard operating procedures while addressing documentation gaps and recurring operational issues; Apply secure network access practices, support routing and authentication technologies, participate in on-call operations; Use scripting or AI-assisted tools for documentation, research, and automation with appropriate validation.

Requirements

5-10 years of experience; Palo alto panorama; Cisco meraki; Nutanix AHV; Logic monitor; AAA services; AWS; GCP; VPN Opertions