Night Guest Service Agent

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Oaks Brisbane on Felix Suites are looking for a Full Time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Responsibilities

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.; Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.; Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.; Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Requirements

Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.; Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.; Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.; Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.; Maintains a polished and professional presentation, reflecting the values and standards of the organisation.; Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Benefits

50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand; 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand; Additional paid leave including Birthday and Study leave.; Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.; NIB Insurance discounts; Discount savings and cash back from over 400 popular retailers in Australia and New Zealand; Entertainment and experience discounts (Opera Australia, Australia Zoo, BRG Brands- Experience oz, Adrenaline and RedBalloon); Discount on Furniture; 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe; Wellbeing programs with Uprise (EAP); Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.