NOC Engineer

As NOC Engineer, you'll play a key first line role within the Network Operations Centre, proactively monitoring customer networks and acting as the first point of contact for incidents and service requests. This is an advanced technology services provider, delivering professional services and software defined solutions to enterprise clients across the world.

Responsibilities

Proactively monitor customer devices, dashboards, logs, and NMS systems; Raise and investigate incidents when issues are identified, escalating to senior engineers where needed; Respond to customer raised incidents and service requests via telephone, email, or web portal; Progress tickets through a standard service desk tool to meet customer SLAs; Follow defined scripts to implement changes on customer systems; Spend one day a week on site at a customer location in Liverpool

Requirements

1-2+ years' experience in an IT support role, or recently completed relevant networking training (degree or apprenticeship); Experience of basic troubleshooting of networking solutions; Ability to follow clearly defined procedures; Experience with network monitoring tooling, such as Solarwinds or LogicMonitor; Ability to analyse complex data and identify issues or patterns; Experience working in an ITIL compliant service desk environment; Exposure to non-Cisco infrastructure, such as HP, Juniper, F5, Citrix, CheckPoint, Fortinet, Palo Alto, or VMware NSX

Nice to have

Product experience across Cisco switching, routing, firewalls, ACI, Hyperflex, ISE, DNAC, or SD-WAN is beneficial; Exposure to VMware, Hyper-V, Windows, Linux, Office 365, or backup technologies

Benefits

Casual dress; Company events; Company pension; On-site parking; Private medical insurance; Sick pay; Wellness programme