NPI Billing Specialist

This hybrid role is responsible for leading the governance, execution, and continuous improvement of non-production billing processes to ensure accurate revenue recognition, financial compliance, and operational excellence. Working closely with finance, project management, and procurement, the successful candidate will drive standardized billing practices, develop financial forecasts and performance insights, and strengthen controls that minimize revenue leakage while supporting informed business decision-making.

Responsibilities

Lead governance, execution, and continuous improvement of non-production billing processes; Serve as site owner for non-FG billing governance, standards, and controls; Drive billing discipline and standard ways of working across teams; Act as authority for service line billing processes; Identify, escalate, and mitigate risks related to revenue leakage, delayed billing, and financial non-compliance; Own end-to-end non-production billing processes including Salesforce integration with JDE setup; Execute processes to enter newly awarded quotes into JDE; Manage and track open service frameworks; Manage non-FG billing due dates in JDE; Manage commercial billing forecasts and partner with site leadership; Develop forecasting models, reporting tools, and dashboards; Analyse billing trends, backlog, delays, cycle times, and revenue leakage patterns; Develop KPI frameworks and performance metrics; Lead cross-functional alignment with site leadership, project management, finance, procurement, and operational teams; Reconcile third-party invoices and ensure accurate JDE entry and client billing; Establish and deliver training on standardized non-production billing processes; Coordinate CB and CS number setup for new clients and services; Adhere to PCI, cGMP, and cGCP policies; Attend work as essential function; May require overtime/weekend work; Perform additional duties as assigned

Requirements

Bachelor's Degree in a related field and/or 1-5 years related experience and/or training (Finance, Accounting, Business preferred); College Level Mathematical Skills; Intermediate Computer Skills (ability to perform more complex computer tasks and knowledge of various computer programs); Experience in finance operations, billing operations, or financial governance; ERP experience (JDE preferred or equivalent); Experience working cross-functionally with Finance, Project Management, and Operations; Demonstrated leadership in process governance; Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization; Ability to interpret a variety of instructions that may be provided in various forms; Knowledge of and adherence to all PCI, cGMP, and cGCP policies, procedures, and regulations

Nice to have

Project Accounting background; Ability to demonstrate attention to detail; Ability to display excellent time management skills; Ability to work independently and/or as part of a team; Ability to identify and resolve problems in a timely manner