Nutrition Guest Representative

Under the direction of the Supervisor/Manager, duties include all activities for creating a positive patient experience with nutrition services. Utilizing automated system, obtains patient’s menus; reviews choices with patients to ensure understanding and compliance to diet order. Responsible for delivery of meals: performs customer satisfaction rounds with patients after meal service and collects trays. Oversees nourishment kitchen stocking, rotating and sanitation. All guest rep services are performed in compliance with proper food handling techniques, infection control policies, and safety guidelines of the hospital and all regulatory agencies. Enhances the South Shore Hospital experience for patients, their families and visitors by providing appropriate hospitality and food services in a manner that reflects well on the hospital's reputation and image. Contributes to departmental patient satisfaction goals for excellence in all patient interactions. Works well with peers, contributes to a pleasant, professional, safe clean work environment.

Responsibilities

Visiting patients daily for menu selections; Presenting menus and assisting with menu choices; Delivering patient meals and snacks; Revisiting patients after meal service to collect trays and check comfort; Performing nourishment kitchen stocking, rotation, and sanitation; Following safety, infection control, and food handling standards; Identifying patients at nutritional risk or with special dietary needs; Using systems such as Outlook, Epic, CBORD, My Time, and Healthstream

Requirements

Varied shifts: 6:30a-3:00p and 4:00p-7:30p; Weekday, weekend and holiday availability required