Operational Account Manager, MTS

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. We are looking for a motivated and detail-oriented Associate Operational Account Manager to join our Managed Trading Services (MTS) team. In this role, you will support the Operational Account Management team in delivering a high standard of service to customers, helping with day-to-day account coordination, performance monitoring, reporting, and follow-up actions. This is an excellent opportunity for someone who is eager to develop their commercial, operational, and customer-facing skills within a fast-paced sports trading environment.

Responsibilities

Support the Operational Account Management team with day-to-day customer and account-related activities; Assist in monitoring trading performance and highlighting trends, issues, or opportunities for review; Prepare reports, summaries, and analysis to support customer discussions and internal decision-making; Help coordinate onboarding, handover, and implementation activities for new and existing customers; Track follow-up actions and ensure agreed tasks are communicated and completed on time; Support customer training sessions, product demonstrations, and ongoing engagement activities where required; Work with internal teams to help resolve operational issues and improve service delivery; Maintain accurate records of customer activity, requests, and operational updates; Assist with analysing customer usage and product adoption to identify areas for improvement; Provide administrative and coordination support for customer meetings, reviews, and follow-up communication; Contribute to internal process improvements and support wider team initiatives as needed; Support additional business or team priorities as required.

Requirements

Strong organisational skills and the ability to manage multiple tasks with accuracy and attention to detail; Good analytical skills, with the ability to interpret data and identify key trends or issues; Confident verbal and written communication skills, with the ability to work effectively across teams; A collaborative mindset and willingness to learn in a fast-paced, customer-focused environment, with the confidence and integrity to build strong working relationships and earn trust quickly across internal teams; Strong problem-solving skills and a proactive approach to supporting team priorities; Proficient in using systems, tools, and Microsoft Office applications, particularly Excel, alongside Word, PowerPoint, and Outlook; Ability to adapt to changing priorities and product environments, and work to strict deadlines in a dynamic business environment; flexibility to support shift coverage including evenings, weekends, and bank holidays where required; Fluent in English, plus a second European language, with the ability to communicate confidently in both; Willingness to travel occasionally if required by the business.

Nice to have

Some experience in account management, customer support, trading operations, or a related analytical or operational role; previous experience in analytical or trading roles within the sports betting industry

Benefits

A collaborative environment with colleagues from all over the world including various social events and teambuilding; Flexibility to manage your workday and tasks with autonomy; A balance of structure and autonomy to tackle your daily tasks; Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants; Global Employee Assistance Programme; Calm and Reulay app; Online training videos; Flexible working hours.