Operations Coordinator (Day)

At HIVED, as an Operations Coordinator, you are the unique point of contact with drivers. Your role is integral to ensuring HIVED maintains drivers at the centre of our operation while maintaining high delivery performance and quality. This is an on-site role embedded in day-to-day operations. Your shift pattern will be 4 days on, 3 days off, which will require you to work one day on the weekend.

Responsibilities

Manage the day-to-day operations of an assigned driver team; Champion initiatives that foster a positive driver experience and promote retention; Oversee all aspects of assigned driver team, serving as the primary point of contact for driver inquiries and support at HIVED; Ensure driver compliance with HIVED's requirements and expectations; Partner with stakeholders to ensure driver excellence via check-ins and ride-alongs; Achieve daily business Key Performance Indicators (KPIs); Provide comprehensive driver support, including scheduling, process implementation, and addressing on-the-road queries

Requirements

1-3 years of related working experience with logistics/last-mile preference; Hands-on approach to managing and developing team members; Proven ability to thrive in a fast-paced, high-pressure environment; Capable of rapid decision-making and efficient problem resolution; Ability to leverage available resources effectively and efficiently; Experience leveraging data for effective decision-making; Exceptional resilience and professionalism when confronted with difficult situations, maintaining a positive and productive attitude; Valid UK driving license; Engaging and approachable with strong verbal and written communication skills and demonstrated stakeholder management abilities

Benefits

Competitive market-related salary; Opportunity to work overtime when required; 25 days of holiday allowance plus public holidays (or equivalent of 20 days paid holiday plus public holidays for 4 days on, 3 days off shift pattern); 1 Birthday Day Off + 2 Tenure-Based Additional Days Off; Subsidised Private Medical Insurance including dental, vision & mental health therapy; Team lunch provided once a week; Quarterly team socials and annual sports day (HIVED Olympics); Enhanced maternity/paternity/adoption policy as day 1 right; MacBook Air or Windows Laptop; Cycle to work scheme