Operations Coordinator

Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. The Operations Coordinator works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few). Their core responsibilities are to run our Insurance or Health services processes, ensure the day-to-day follow up and monitoring of our operations, flag risks and opportunities. Next to running and monitoring operations, you implement continuous improvements to our processes.

Responsibilities

Run our Insurance or Health services processes; Ensure the day-to-day follow up and monitoring of our operations; Flag risks and opportunities; Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation); Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers; Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity; Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally); Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient; Implementing continuous improvements to our processes

Requirements

Based in France, Belgium or Spain; Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries; Worked in Support functions (Customer Support, People Operations etc); Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/External Communications; Handled event coordination; Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members; A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction; Analytics skills, to be able to dive into our data; Highly organised with exceptional follow-up skills, with strong attention to details; Strong and structured in written and verbal communication in English as well as in French or Dutch; Able to work and learn independently in a fast-paced environment; Adaptable: you show flexibility and a strong ability to adapt to variable situations

Nice to have

Experience in the insurance or healthcare industry

Benefits

Generous equity packages complement your base salary, for permanent contracts only; Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship; Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones; Flexible vacation policy and flexible working hours; Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only); Transport: Country-specific commuter benefits; Learning & Training opportunities: A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises; Personal growth through coaching: Every Alaner is paired with a dedicated coach from day one; Extended parental leave for all new parents, for permanent contracts only