Operations Director

HIVED is a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. The Operations Director (East) is fully responsible for end-to-end performance of HIVED's East London depot — currently based in Silvertown, relocating to Rainham. This role combines the hands-on, day-to-day site leadership of a General Manager with director-level seniority.

Responsibilities

Accountable for end-to-end and day-to-day site performance; All on-road activities & KPIs including driver capacity, driver compliance, overall site performance (SLA, Delivery Success); All in-depot day and night activities & KPIs including people, safety, quality, and cost; Health and Safety on-site; Full site P&L ownership; Org design, headcount planning, and hiring decisions for the site's team; Successful delivery of the Silvertown → Rainham depot relocation; Own DSP management and HIVED Partner Driver capacity & performance management; Handle driver issues, escalations & approvals; Own legal compliance (hours on road, breaks, safety checks) and driver incident support; Drive OTR KPIs: DPR, cost per route, vehicle utilisation, driver attendance, punctuality & reliability; Own labour planning for week-ahead & night; Own Sortation Handler hiring & performance management; Own inbound, processing, sortation, and dispatch performance; Drive UTR KPIs: TPH and cost per parcel; Lead and oversee all site operations, directly managing the site's Ops Managers and Senior Ops Managers; Build a high-performing depot team; Own full site P&L (CM2 & CM3) including budget vs. actuals; Drive continuous site improvement; Own facilities, asset utilisation, and maintenance costs; Lead the Silvertown → Rainham transition

Requirements

6+ years' experience leading operations teams. Direct last-mile experience is not required; Proven ability to manage large frontline teams via managers, including managing managers of managers as the team grows more senior; Experience owning P&L; Experience with org design and hiring decisions, ideally including growing/restructuring a frontline management layer; Hands-on operator with a strong understanding of unit economics and cost drivers; Track record of high impact — able to ideate and implement new initiatives to drive impactful change; Track record of running safe, reliable, high-throughput operations; Comfortable working in fast-changing, high-growth environments; Strong people leader: clear, fair, and direct; Excellent cross-functional stakeholder management skills

Nice to have

Experience leading a site move or major operational transition with minimal service disruption

Benefits

Dynamic working environment with a diverse and driven team; Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role; 25 days of holiday allowance plus public holidays; 1 Birthday Day Off + 2 Tenure-Based Additional Days Off; Subsidised Private Medical Insurance including dental, vision & mental health therapy; Bi-annual performance reviews and tailored development plans; Annual compensation review; Team lunch provided once a week; Quarterly team socials and annual sports day (HIVED Olympics); Enhanced maternity/paternity/adoption policy as day 1 right; Community volunteer days; Cycle to work scheme; Dog friendly office and depots; MacBook Air or Windows Laptop (depending on your preference)