Operations Manager (Day)

The Day Ops Manager is a critical role at our depots. As the Day Ops Manager, you are accountable for site performance during your shift—end-to-end across under-the-roof and on-the-road operations. For on-the-road, you will manage and lead driver set-off in the morning while proactively supporting drivers and their service levels throughout the day. In the depot, you will oversee any daytime under-the-roof activities and bridges required from the previous day/week, as well as forward labour planning. You will lead a strong team of Coordinators and Shift Managers. You need to have the highest standards of professionalism and discipline, leading by example in every moment. This is an on-site role embedded in the day-to-day operations. The shifts for this role are a 4 days on, 3 days off shift pattern which will require you to work one day on the weekend. Our Operations team is organised into roles at different levels: this is a level 5 role reporting into the site leader.

Responsibilities

Lead shift during rotation - managing Shift Managers, Coordinators, Fleet Specialist - to deliver exceptional OTR & UTR day-time performance; Receive handover from Night Manager, deliver handover to mid-Shift Manager; Be the GM’s primary support & deliver strong handovers; Lead, inspire, develop, and performance manage team on OM’s shift rotation; Manage OTR: DSP management, DSP capacity, account management relationships, and performance management; Manage HIVED Partner Driver capacity and pool management (Plan vs Actual); Manage HIVED Partner Driver service level management; Ensure legal compliance (hours on road, breaks, safety checks); Manage UTR: labour planning for week-ahead and night; Manage day activities, e.g. sortation as relevant, preparation for sortation; Succession planning for week ahead + 6-week glance for their side of the week, and peaks; Drive continuous improvement initiatives and develop standards and operating procedures; Accountable for all on-road activities including driver capacity, driver compliance, overall site performance (SLA, Delivery Success); Accountable for all in-depot day-to-day and planning activities including people, safety, quality, and cost

Requirements

4-8 years’ experience leading fast-paced OTR / dispatch / last-mile operations; Strong command of driver operations, route execution, and dispatch accuracy; Hands-on shift leadership with ability to manage 30–100+ staff via supervisors; Ability to lead and coach team; High urgency, strong communication, strong escalation habits; Comfortable solving real-time operational pressure during peak windows; Excellent cross-functional stakeholder management skills; Highest standards of professionalism and discipline

Benefits

Competitive market-related salary; Opportunity to work overtime when required; 25 days of holiday allowance plus public holidays; Equivalent of 20 days paid holiday plus public holidays for 4 on/3 off shift pattern; 1 Birthday Day Off + 2 Tenure-Based Additional Days Off; Subsidised Private Medical Insurance including dental, vision & mental health therapy; Team lunch provided once a week; Quarterly team socials and annual sports day (HIVED Olympics); Enhanced maternity/paternity/adoption policy as day 1 right; MacBook Air or Windows Laptop (depending on your preference); Cycle to work scheme