Operations Manager - Healthcare

The Operations Manager is the operational backbone of a project delivery team embedded with a single, long-term client. Partnering with the PDS account leader and account leadership, you will own the operating model that defines how the team and the client's departments work together, run the program management, funding, and reporting disciplines that keep a large capital portfolio on track, and help grow the account by turning delivery performance into new scope and new opportunities.

Responsibilities

Manage the monthly funding request process, including submittal deadlines, the funding request tracker, and moving requests through review, submission, and approval; Route requests to the correct approval committee and confirm required documentation is complete; Keep post-approval handoffs on schedule and report on cycle times, budget and capital plan alignment, and bottlenecks; Own and continuously improve the operating model between the project delivery team and the client's departments; Develop and maintain playbooks, templates, and standard work for design and construction phases; Identify gaps in governance, intake, and funding processes and lead adoption of solutions; Track program, project, and resource KPIs against the client's governing standards; Partner with data analysts and IT to build and maintain Power BI (or similar) dashboards; Reconcile data across systems to produce monthly reporting packets, exception lists, and trend analyses; Manage vendor and consultant performance, including onboarding, contract compliance, and delivery risk; Own the vendor KPI scorecard and feedback sessions; Lead department initiatives from charter to completion; Coordinate the department's training and development program, including onboarding; Align projects with portfolio and organizational goals and maintain a program-level view of scope, schedule, budget, cash flow, and risk; Maintain risk management plans, escalation protocols, and change management processes; Build working relationships with JLL account resources and client departments; Facilitate coordination forums that produce decisions, owners, and dates; Build executive-quality presentations, program reports, and proposal materials; Create and maintain a library of reusable templates, case studies, and account collateral; Manage the department SharePoint site; Partner with the account leader to identify and pursue growth opportunities; Lead or support proposals, RFP/RFQ responses, and client interviews; Track the account pipeline and account health indicators

Requirements

Bachelor's degree in business administration, construction management, engineering, architecture, real estate, or a related field; Minimum 7 years of operations, program management, or PMO experience in construction, real estate, or capital program delivery; Demonstrated experience building or managing operating models, governance frameworks, or playbooks; Strong analytical skills, including advanced Excel and hands-on experience defining KPIs and building or consuming BI dashboards (Power BI, Tableau, or similar); Working knowledge of capital project finance: budgets, authorizations, commitments, forecasts, change orders, and cash flow; Experience managing vendors, consultants, or contractors, including contract oversight and KPI scorecards; Excellent written, verbal, and presentation skills, with the ability to communicate effectively at all organizational levels; Proven ability to influence without direct authority in complex, matrixed organizations; Sound judgment, discretion, and the ability to maintain confidentiality of sensitive information

Nice to have

Advanced degree in business administration, operations management, or a related field; Professional certification such as PMP, PgMP, CCM, or Lean Six Sigma; Owner's representative experience, ideally supporting healthcare or other complex, highly regulated clients; Experience with project management information systems and collaboration tools (for example Trimble, Smartsheet, or Procore), and familiarity with Power BI, Tableau, SQL, and DAX; SharePoint site management experience, including SharePoint Designer; Business development experience, including proposal writing, RFP responses, and account planning; Track record of driving process improvement and change management initiatives; Ability to thrive in ambiguous, fast-moving environments while driving clarity through resourcefulness

Benefits

401(k) plan with matching company contributions; Comprehensive Medical, Dental & Vision Care; Paid parental leave at 100% of salary; Paid Time Off and Company Holidays; Early access to earned wages through Daily Pay