Operations Manager - Housekeeping Services

THIS POSTING IS FOR A 2ND SHIFT OPERATIONS MANAGER. SHIFT; 2:30PM-11:30PM The Operations Manager, Housekeeping Services is responsible for providing leadership, direction, and management oversight of the housekeeping process for an assigned area, location, housekeeping function (i.e. discharge). Leads the staffing and scheduling process to ensure appropriate coverage to maintain a clean and safe environment. Ensures compliance with all applicable laws and regulatory standards to provide an optimal environment for patient care, safety, and service. Manages the day-to-day operations and ensures a consistently high level of cleanliness and aesthetics to patients, staff, and visitors.

Responsibilities

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department; Manages the day to day housekeeping services (area/room cleaning, floor cleaning, trash removal, pest control, sharps removal, etc.) for an area, location, or housekeeping function as assigned; Ensure consistent compliance with standards for sanitation and infection control, regulated medical waste is handled, packaged, stored, and disposed of in accordance with federal and state regulations, and all appropriate documentation is maintained; Manages the hiring, onboarding, and supervision of the housekeeping staff through the coaching, mentoring, training, and performance management of direct and indirect staff; Completes and posts work schedules for staff to ensure adequate coverage to meet operational needs and manages Kronos signoffs on all timecards; Responsible for all cost controls (supplies, equipment, labor) related to housekeeping operations; Implements plans to accomplish service growth objects, patient experience, and customer service initiatives; Evaluates and ensures safe work practices and performs regular inspections to ensure compliance with quality assurance, safety, and Joint Commission guidelines; Partners with key clinical and non-clinical management staff to ensure a clean, safe, and comfortable environment; Assists with the implementation of plans/projects to improve operational efficiency and effectiveness and recommends improvements related to paint, repairs, furnishings, refurbishing, and equipment relocation; Monitors supply inventory and equipment for proper operation and recommends new or replacement supplies and equipment; Assists in researching vendors and contractors for suitable and economical sources of materials, supplies, and services; Responds to customer questions and escalations and provides appropriate service recovery as necessary

Requirements

Bachelors Degree in Business, Engineering, Healthcare or a related field of study from an accredited college or university OR 4 years of experience; 3 or more years of experience in a supervisory or lead role; Experience with regulatory requirements for sanitation and infection control; English - Ability to read, write, speak, and understand English; Basic computer skills (MS Office) required

Nice to have

5 or more years of experience in housekeeping/environmental services; 2 or more years of experience in a healthcare setting; Certified Health Care Environmental Services Professional (CHESP) Certification