Operations Manager

We are looking for a dedicated Operations Manager to join Odeko! As an Operations Manager, you will impact operational efficiency by driving workflows, supporting performance coaching, and maintaining accountability across warehouse functions.

Responsibilities

Direct daily activities across Picking, Packing, Routing, and Dispatching to meet fulfillment timelines; Own the shift’s execution plan, assigning tasks, tracking progress, and reallocating resources as needed; Supervise and coach Ops Leads and hourly associates to drive productivity and performance; Support daily huddles, shift handoffs, and on-floor issue resolution; Train, mentor, and provide real-time coaching to warehouse team members; Support new hire onboarding, cross-training, and performance development; Foster a culture of accountability, inclusion, and operational excellence; Ensure standard operating procedures (SOPs) are followed and help drive adherence to quality standards; Monitor fulfillment accuracy and partner with site leadership on process improvements; Help maintain a safe, clean, and organized warehouse environment; Act as the point of contact for floor-level issues and escalate appropriately to Site Lead; Communicate progress and blockers clearly across shifts and to leadership; Support warehouse tools and systems (e.g., Netsuite, RF Smart, Shopify, Shipstation)

Requirements

3+ years of experience in warehouse operations, fulfillment, or logistics; Proven ability to lead and motivate hourly teams in a fast-paced environment; Familiarity with WMS systems, handheld scanners, and final mile dispatching; High school diploma or equivalent; Ability to lift up to 50 lbs. and stand/move for an entire shift

Benefits

Fast-paced environment and growth opportunities; Competitive compensation; Healthcare benefits; Opportunity for equity; Other great perks - full list of benefits available upon request