Operations Specialist (Management Trainee Program)

The Operations Specialist Management Trainee Program is designed to develop future frontline Operations Managers who will play a critical role in leading teams and ensuring operational excellence. Over the course of 12–18 months, participants will rotate through all major functions of WCN, including Health and Safety, TRUX Hauling System, Servant Leadership Culture and Management, Coaching and Performance Management, Route Supervision & Dispatch, Customer Service, Maintenance & Logistics, Routing & In-Cab Technology, Accident/Injury Investigation, Facilitate Meetings and Presentation Preparation, and Training Smith System. This is a hands-on, field-based program where most of the day is spent working directly with frontline employees. By the end of the program, participants will be equipped to drive financial profitability through efficient resource and cost management, maximize operational performance by applying data-driven decision-making, enhance customer satisfaction through service excellence, and lead with confidence.

Responsibilities

Driver Oversight & Route Management: Monitor and track driver progress via two-way radio to ensure timely route completion; conduct in-cab driver observations; sequence and update routes in the TRUX system to maximize efficiency and accuracy. Safety & Compliance: Lead facility inspections and fleet walks; build and facilitate tailgate and monthly safety meetings; coach DriveCam events in alignment with the Smith System and company core values; approve site safety for the sales team; monitor driver hours (HOS) to ensure compliance and well-being. Operational Support: Assist with printing and distributing route sheets; ensure timely closure of routes for accurate billing; cover weigh scale duties as needed; provide coverage for internal positions and shifts during vacation or absenteeism. Employee Engagement & Development: Foster strong relationships built on trust; support employee engagement initiatives. Communication & Coordination: Maintain daily communication with dispatch, Operations Manager, Site Manager, and District Manager; serve as the primary point of contact for internal and external customers; notify employees and customers of schedule or service changes; liaise with internal teams to resolve service requirements, issues, or complaints. Data & Documentation Management: Build and maintain the ABC tracker; update and resolve issues in the TRUX system; maintain accurate files and documentation in compliance with company policy and internal controls.

Requirements

Graduate of a college, university, or trade school (e.g., SAIT), with prior summer job or transferrable work experience; 2–3 years of customer service or office administration experience in a transportation-related environment; Pleasant demeanor over the phone, strong written and oral communication skills, and professional email etiquette; Strong working knowledge of Microsoft Copilot and Microsoft Office, with the ability to learn new programs and leverage AI tools to improve workflow efficiency; Excellent time management and prioritization skills to balance multiple responsibilities effectively; Critical and logical thinking skills to support sound decision-making; Must be able to pass all pre-employment requirements

Benefits

Valuable Work Experience with Training & Professional Growth Opportunities; Retirement Plan with company match; Comprehensive Benefits – Medical, Dental, Vision; Employee Assistance Program; Scholarship Opportunities for kids; Employee Stock Purchase Plan; Insurance Coverage – Life, Short-Term/Long-Term Disability