Order Management Analyst

Main objective of the job: Timely and Accurate Order & Quotation Processing in SAP.

Responsibilities

Timely and Accurate Order & Quotation Processing in SAP; Provide customers with information related to price and availability, order status, products, etc.; Process customer returns via SAP; Claims management; Manage the open orders by extracting and analyzing SAP reports; Monitoring the order status for invoicing purposes; Keeps customer informed about its order execution status on daily basis; Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved; Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe; Raise requests for creating and updating SAP data (customer master data); Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly; Active participation for the project related continuous improvement process; Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company; Fulfils any other tasks related to area of responsibility, as requested by direct superior.

Requirements

University Diploma; High school Diploma; English C1; Excellent written and oral communication skills; Customer Service experience; Attention to details; Analytical thinking; Ability to synthesize; Team-player; PC skills: MS Office (Excel, Word); Multitasking; Solution oriented; Proactivity and reliability; Good conflict management; Independent decision making; Adaptability; Customer orientation skills; Active listening and quick comprehension.

Benefits

Flexible benefits system – 2700 RON/year; Meal tickets – 40 RON; Company performance related pay; Christmas/Easter gifts – 300 RON; Loyalty bonus; Language courses discount – up to 1200 RON/year; Referral bonuses; Relocation package – 2500 RON; Life events celebration – 5000 RON; Unforeseen situations support; Discounts to partners; Smart Work – home office days; Flex-time possibility; Growing number of vacation days – 25 days start; Internal communities; Work from abroad – up to 30 days/year; Medical subscription; Sports benefits; Psychological counseling; Bookster; Training and certifications; Professional Development; Team-buildings; International Assignments; Diversity and multicultural mindset.