OTC-Team Lead - Order & Billing

Role Summary: The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end-to-end OTC knowledge including sales order, collection and billing. Point of contact for resolving customer or stakeholders’ queries.

Responsibilities

Supports Corporate Order Management, Billing, Material Planning and Procurement on a variety of tasks as required; Process and manage customer orders from receipt to fulfillment and Verify order information for accuracy and completeness; Supervise the timely generation of invoices, ensuring alignment with contracts, order details, tax rules, and financial compliance; Ensure accurate entry, review, and validation of sales orders, including pricing, quantity, terms, and delivery requirements; Resolve order discrepancies, billing errors, credit blocks, pricing disputes, and system-related issues across internal teams; Work closely with Sales, Finance, Logistics, Customer Service, Credit Management, and IT to resolve issues and improve process flow; Prepare audit samples, provide supporting documentation, ensure system data integrity, and maintain high operational transparency; Plans schedules and monitors the movement of material to and through the distribution cycle to determine inventory requirements; Continuously evaluate and improve order management processes to enhance efficiency; Provide support in the preparation of invoices and billing statements; Works with the product management group to identify new product processing and ordering procedures for drop-ship programs; Evaluates operating procedures and makes changes to improve accuracy, efficiency or reduce waste and expense. Partners with other departments to ensure operational excellence; Supports multiple areas within order management, (order entry, contract creation, department audits, billing and invoicing), materials planning (inventory analysis, MRP, production orders, purchase requisitions,) and Procurement (miscellaneous clerical activities, reporting and documentation)

Requirements

Strong knowledge of OTC operations; Working knowledge of SAP Finance module; Experience in shared services/customer facing environment; Understanding of standard operating procedures; Knowledge of system, applications, operating tools, metrics and excel; Good communication skills (verbal & written) and presentation skills; Flexibility to work within a high growth, rapidly changing environment; Ability to self-motivate and initiate change; Ability to work with colleagues at all levels; Collections and Cash Application; Sales order processing and Invoice Creation; Debt Collection and Credit Management; Accounts Receivable Ledger Management; Financial Accounting and Reporting; Advanced Excel and Spreadsheet Skills; SAP ERP and Accounting Software Proficiency; Team Player; Education: Postgraduate (B. Com/Honors) or bachelor’s degree in business administration, Supply Chain Management, or a related field; Experience (years): Graduate with 8 to 10 years of experience; Relevant Experience: OTC or Accounts Receivables; This position currently requires Work from Home during Singapore Shift as per project needs; The candidate must be flexible to travel based on business requirements during this period; There may be a prepone in shift timing, which will be reviewed post-transition; Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines