OTC Team Lead - Order & Billing

Role Summary: The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end-to-end OTC knowledge including sales order, collection and billing. Point of contact for resolving customer or stakeholders’ queries.

Responsibilities

Carry out recording of collections and credit management transactions and serve as a primary point of contact; Serve as point of contact for resolving customer or stakeholders’ queries; Support Corporate Order Management, Billing, Material Planning and Procurement on a variety of tasks as required; Process and manage customer orders from receipt to fulfillment and verify order information for accuracy and completeness; Supervise the timely generation of invoices, ensuring alignment with contracts, order details, tax rules, and financial compliance; Ensure accurate entry, review, and validation of sales orders, including pricing, quantity, terms, and delivery requirements; Resolve order discrepancies, billing errors, credit blocks, pricing disputes, and system-related issues across internal teams; Work closely with Sales, Finance, Logistics, Customer Service, Credit Management, and IT to resolve issues and improve process flow; Prepare audit samples, provide supporting documentation, ensure system data integrity, and maintain high operational transparency; Plan schedules and monitor the movement of material to and through the distribution cycle to determine inventory requirements; Continuously evaluate and improve order management processes to enhance efficiency; Provide support in the preparation of invoices and billing statements; Work with the product management group to identify new product processing and ordering procedures for drop-ship programs; Evaluate operating procedures and make changes to improve accuracy, efficiency or reduce waste and expense; Partner with other departments to ensure operational excellence; Support multiple areas within order management, materials planning, and procurement

Requirements

Strong knowledge of OTC operations; Working knowledge of SAP Finance module; Experience in shared services/customer facing environment; Understanding of standard operating procedures; Knowledge of system, applications, operating tools, metrics and excel; Good communication skills (verbal & written) and presentation skills; Flexibility to work within a high growth, rapidly changing environment; Ability to self-motivate and initiate change; Ability to work with colleagues at all levels; Proven experience in order management, logistics, or a similar role; Strong understanding of supply chain processes and inventory management; Ability to work under pressure and meet deadlines; Flexibility to adapt to changing business needs and priorities; Strong analytical skills for data interpretation and reporting; Collections and Cash Application; Sales order processing and Invoice Creation; Debt Collection and Credit Management; Accounts Receivable Ledger Management; Financial Accounting and Reporting; Advanced Excel and Spreadsheet Skills; SAP ERP and Accounting Software Proficiency; Team Player; Postgraduate (B. Com/Honors) or bachelor’s degree in business administration, Supply Chain Management, or a related field; Graduate with 8 to 10 years of experience; Relevant Experience: OTC or Accounts Receivables; Work from Home during Australia Shift as per project needs; Flexible to travel based on business requirements during this period; Working Hours: 8.5 hours/day (Australia Shift)