Outbound Sales Call Center Rep

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. As a Member Engagement Coordinator, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals. This role will report to a Member Engagement Manager.

Responsibilities

Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider; Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy; Present a positive, professional, and high energy approach to clients, health plan members, and team members; Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment; Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested; Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems; Report member complaints and escalations immediately to Member Engagement Managers; Participate in peer side-by-side coaching as needed; Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities

Requirements

1+ year call center experience OR 2+ years general work experience required; A desire to work in an efficient, results-oriented outbound call center environment; Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy; Good communication skills, friendly and conversational; Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times; Strong computer skills and the ability to use multiple systems at the same time, while making calls; All applicants must provide their own workspace furniture and ensure a quiet workspace; Successful completion of background check is required for this position

Nice to have

High School Diploma or equivalent; Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts; Recommended internet speed: download 100 Mbps and upload 10 Mbps

Benefits

Unlimited bi-weekly commission potential; 10 days of required paid training; Competitive benefits; Medical, Dental and Vision plans; Insurance starts the 1st of each month after the start date; Bi-weekly pay with monthly commission bonus potential; 401K; Employee stock purchase program; Tuition reimbursement; Employee discount programs; Paid time off; Retirement savings options; Wellness programs; Company-provided equipment (keyboard, monitor, computer, headset)