Outlet Manager (Restaurant)

Sofitel Al Hamra Beach Resort

We're looking for an experienced and passionate Restaurant Manager to lead the day-to-day operations of our restaurant in Ras Al-Khaimah, United Arab Emirates. This is a hands-on leadership role for someone who thrives on being present on the floor, connecting with guests, and building a high-performing team. You'll take ownership of the restaurant experience, driving service standards, team engagement, and commercial performance while maintaining our commitment to excellence and innovation.

Responsibilities

Lead and oversee all daily restaurant operations, ensuring seamless service delivery and operational efficiency; Coach, mentor, and develop the restaurant team, fostering a collaborative and inclusive work environment; Create memorable guest experiences by maintaining service excellence and implementing best practices; Manage guest feedback professionally and resolve service issues with empathy and decisiveness; Oversee restaurant presentation, table management, and compliance with health and safety regulations; Manage inventory, stock levels, costs, and daily operational requirements with analytical precision; Recruit, hire, and schedule staff while maintaining optimal workforce planning and team morale; Prepare and manage financial reports, monitor P&L performance, and control operational budgets; Build and maintain strong relationships with vendors, suppliers, and kitchen staff for seamless collaboration; Implement innovative solutions to enhance operational efficiency and guest satisfaction; Ensure compliance with local regulations and licensing requirements specific to the UAE; Work closely with the wider organization to deliver consistent, high-quality service

Requirements

Proven experience leading a restaurant, bar, or Food & Beverage operation in a similar capacity; Strong leadership skills with a demonstrated passion for developing and motivating people; Genuine focus on guest experience and a commitment to service excellence; Comprehensive knowledge of restaurant operations, including food service, beverage management, and table service; Commercial awareness with proven experience managing budgets, costs, and P&L statements; Excellent communication, organization, and problem-solving skills; Proficiency with Point of Sale (POS) systems and restaurant management software; Experience in staff recruitment, scheduling, and performance management; Strong knowledge of health, safety, and food hygiene compliance standards; Ability to work flexibly, including evenings, weekends, and public holidays; Current food handling certification and equivalent alcohol service certification recognized in the UAE; Demonstrated ability to analyze data, identify trends, and make informed operational decisions; Resilient and adaptable mindset with the ability to thrive in a fast-paced environment; Inclusive and empathetic approach to team management and guest interactions