Outside Operations Manager

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Outside Operations Manager at Reliant Park in Houston, Texas. Reliant Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. Reliant Center (one million+ sq. ft. Convention Center), Reliant Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), Reliant Astrodome (“The” Astrodome), and Reliant Arena. We are seeking a unique Outside Operations Manager to join our Outside Operations team. Under direct supervision of the Senior Outside Operations Manager, the Outside Operations Manager is responsible for thorough supervision, and coordination of direct personnel, subcontractors, and vendors. Responsible for the daily oversight of Outside Operations, vault and event signs by performing the following duties personally or through subordinate supervisors. Also, acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Responsibilities

Under direct supervision of the Senior Outside Operations Manager, responsible for thorough supervision and coordination of direct personnel, subcontractors, and vendors; Daily oversight of Outside Operations, vault and event signs; Oversee all aspects of traffic operations, including event coordination, parking lot set up/tear down, traffic control, filing permits for road closures, programming vehicle and pedestrian directional signage and permits; Assist management with staffing including Parkers, Lead Parkers, Parking Supervisors, Gate Attendants, Gate Supervisors and Coordinators; Implement and train all employees on outside operations procedures, preventive maintenance schedules, emergency plans, and safety/risk management policies; Manage preparation and negotiation of service agreements for parking services, maintenance, and other service agreements; Review contracts for compliance with event and/or government specifications and NRG Park requirements; Assist in preparation of annual operating budget and recommend annual capital budget; Authorize requisition of equipment and supplies within budget guidelines; Manage labor projections for Gate Attendants, Parking staff and Outside Police; Responsible for daily audits and surveillance of parking gates; Maintain all equipment; Handle ordering and maintaining additional equipment; Maintain correspondence with clients, subcontractors, and vendors; Work directly with Event Managers to ensure requests are handled effectively; Attend all meetings as required; Stay current with new technology and methods to improve Parking Operations; Oversee credit card handling operations including reconciliation, audit controls, roll-stock inventory; May perform other duties as required

Requirements

Bachelor's Degree from an accredited four-year college or university; (4) years' related experience and/or training in the public assembly industry in a supervisory or management position; or an equivalent combination of education and experience; Maintain an effective working relationship with clients, patrons, employees, exhibitors, contractors, vendors, and others; Accept accountability for own decisions, performance, and behavior; Maintain a client service-oriented attitude; Maintain strong organization skills; Position is routinely required to work outdoors and is exposed to the elements (heat, rain, etc.); Possess understanding of operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements; Understand and work from general instructions, specifications, blueprints, sketches, and preventative maintenance schedules; Follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures; Organize and prioritize work from event overviews and task lists; Work effectively under pressure and/or stringent schedule and produce accurate results; Follow oral and written instructions and communicate effectively with others; Remain flexible and adjust to situations; Ability to work long and irregular hours may vary due to functions and may include day, evening, weekends, and holidays; Work independently, exercise judgement and initiative; Work in a fast-paced environment; Operate a personal computer using Windows, Word, Excel, E-mail, Internet, CAD/Drawing, Parking Systems software, and sign/graphic programs; Be licensed to operate a motor vehicle in the United States