P4C Software Support

Payroll4Construction, a leading provider of payroll services just for construction, is seeking Software Support Representatives! Our phone-support staff is a remarkable and dedicated team of people, who are among the best in our industry at providing software help-desk support to clients. If you are tech savvy and are a driven problem solver let's get you started on a new career with a great company! All representatives begin their time with a 2-4 week intensive training program to learn our accounting and project management software system.

Responsibilities

Assist clients with questions regarding software use or having issues working in the software; Assist clients with preparing and submitting their payroll for processing; Work closely with all departments to resolve payroll processing and reporting issues; Track client issues in call-center software, and record details appropriately; Communicate with internal departments as needed to notify of technical issues clients are experiencing; Maintain expertise with software, new modules, and any relevant industry factors; Follow all department and company standard operating procedures; Project a professional and positive image as a company representative by providing thorough assistance to our clients; Other duties as assigned

Requirements

Excellent communication, analytical, and problem-solving skills; Superior organizational skills and the ability to work well as a member of a team; Ability to address complex situations independently while following established protocols; Ability to provide top-level support to clients and associates; Comfortable speaking on the phone with clients; Working knowledge of Microsoft Outlook, Word, and Excel; Ability to keep detailed, timely, and accurate records; Basic math skills

Nice to have

Payroll processing experience or involvement in a corporate payroll department; Previous call center or customer service experience; Knowledge of construction industry; Knowledge of basic accounting/general ledger principles

Benefits

Medical; Dental; Vision; 401K; PTO; Quarterly bonus opportunities; Performance-based advancement and growth potential; HSA contributions; 401K matching