Partner Engagement Manager, U.S. Army Europe and Africa

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. As a Partner Engagement Manager, you are the customer's trusted technical partner, serving as the subject-matter expert with power-user-level fluency in the platform. You stay current on product updates, translate new releases into practical impact for the customer's workflows, deliver ongoing role-specific training, and bridge the technical gap between engineering and the customer.

Responsibilities

Clearly communicate user needs to the product team; Maintain high product proficiency and excite the customer about each product improvement; Understand, request, and effectively leverage Company resources to meet the goals of the Company; Lead or support exercises; Use observations of users to recommend product improvements; Identify gaps between existing directorate workflows and effective Onebrief usage, and drive adoption through hands-on configuration, user coaching, and workflow optimization; When responding to incidents, coordinate with the customer and product engineering team; Align team efforts to deliver the best customer experience and coordinate with fellow Partner Engagement Managers; Enable expansion and upsell opportunities to Allies and Partners by instilling the Onebrief value proposition; Deliver ongoing, role-specific training as the product evolves; Act as primary line of communication between the customer and Onebrief

Requirements

Proven experience in leading operational planning within a military context, preferably at multi-star headquarters; Exposure to large staff planning, through classical training in Professional Military Education or through service experience; Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks; Proven ability to expand business presence within a customer location with emphasis on software or technology solutions; Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams; Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters; Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes; Current Secret clearance with eligibility for upgrade to Top Secret and ability to access DOD facilities and installations; Secret clearance required

Nice to have

Technically adept, savvy enough to become a power user and talk engineering with the customer; Strong interpersonal skills, rapport building, aligning diverse perspectives, clear communication and influence; Intense commitment to the mission; Proactive and adaptable, comfortable working autonomously or in cross-functional teams in fast-paced or ambiguous settings; Communicates clearly, concisely, and candidly