Patient Services Specialist

At SimonMed Imaging, the patient experience starts long before an exam takes place. Our Patient Service Specialists play a critical role in facilitating the patient admission flow across our imaging centers. From greeting patients to verifying insurance and processing documentation, this role ensures each visit starts with clarity, efficiency, and care. We are looking for someone who thrives in a fast-paced environment, communicates with empathy, and takes pride in delivering exceptional service.

Responsibilities

Be the first point of care—guiding patients through admission with accuracy, compassion, and confidence; Facilitating patient admission flow across imaging centers; Greeting patients; Verifying insurance; Processing documentation; Collecting, processing, and maintaining patient demographics, insurance information, medical histories, consent forms, and payments; Helping resolve scheduling, billing, and patient flow issues while maintaining a positive patient experience

Requirements

A patient-first mindset: treat every interaction with empathy, respect, and genuine concern for patient needs; Strong communication and team-oriented approach: communicate clearly, listen actively, support patients and teams with professionalism and empathy, and contribute to smooth, collaborative front desk operations; Attention to detail: accurately collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments with accuracy and care; Adaptability and composure: stay calm under pressure in high-volume environments, manage competing priorities, and handle sensitive or challenging situations with professionalism; Reliability, accountability, and problem-solving: take ownership of your work, follow through on commitments, consistently arrive prepared and ready to support the team, contribute to a positive culture, and help resolve scheduling, billing, and patient flow issues while maintaining a positive patient experience; Strong computer and data entry skills; Ability to multitask in a fast-paced environment; Excellent verbal and written communication skills; High school diploma or equivalent required

Nice to have

1+ years of customer service, patient access, medical office, or call center experience preferred; Experience with scheduling, insurance verification, or healthcare registration processes preferred; Experience working with EMR/PM systems preferred

Benefits

Free, whole-body scans to each member; Competitive wages; No nights/no calls/no weekends; Cross training opportunities; Medical, dental, and vision insurance; 401(k) eligibility; Pet insurance; Paid holidays; PTO; Sick time