Patient Services Specialist

Our FYidoctors Lakefield clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing vacancy! In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and collaboration. This position is a part-time role working 20-29 hours per week. Our clinic is open Monday to Friday.

Responsibilities

Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email; Perform pre-testing to support comprehensive eye care; Coordinate appointments, prepare prescription printouts, and manage billing and payments; Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear; Deliver exceptional customer service ensuring a positive patient experience; Support clinic operations by performing additional duties as required

Requirements

Ability to multi-task and thrive in a fast-paced environment; Proficiency with technology and computers, including MS Office Suite; Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences; Collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

Nice to have

Previous retail experience is considered an asset

Benefits

Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics); Comprehensive benefits package featuring exceptional optical coverage; Rapid and ongoing growth, providing a consistently challenging and rewarding environment; A workplace culture that fosters collaboration and teamwork; Continuous training and development opportunities to support your career growth