PBX Operator

The PBX Operator serves as the central communication hub for the Dellshire Resort, managing all incoming and outgoing calls with professionalism, efficiency, and warmth. This position ensures that guests, team members, and external callers receive prompt and accurate assistance. The PBX Operator is responsible for directing calls, relaying messages, handling emergency communications, and providing information in accordance with Dellshire Resort’s service standards.

Responsibilities

Answer and direct all internal and external phone calls promptly, courteously, and efficiently; Greet callers with professionalism and assist with inquiries or transfer calls to the appropriate departments or extensions; Handle guest requests for wake-up calls, messages, and information about resort services; Log and relay accurate messages for guests and team members in a timely manner; Operate resort communication systems, including paging, voicemail, and radio dispatch as needed; Monitor emergency lines and assist in implementing communication procedures during critical situations; Maintain current knowledge of resort facilities, staff, and operations to provide accurate information to callers; Support Front Office, Security, and Engineering with emergencies or urgent communications; Update and maintain internal directories, extension lists and contact sheets; Always ensure confidentiality of guest information and internal communications; Report equipment malfunctions or service interruptions to appropriate technical support; Uphold Dellshire Resort’s service philosophy, ensuring every interaction reflects courtesy, accuracy, and discretion; Other duties as assigned by Manager

Requirements

High school diploma or equivalent required; Excellent verbal communication and telephone etiquette; Strong organizational skills with attention to detail and accuracy; Ability to handle multiple phone lines and prioritize under pressure; Working knowledge of telephone systems, PBX consoles, and basic office technology; Professional appearance, calm demeanor, and commitment to guest service; Flexibility to work varied shifts including weekends, evenings, and holidays

Nice to have

Previous experience in hospitality, customer service, or switchboard operations preferred

Benefits

Comprehensive health insurance; Retirement plans; Paid time off; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities; Competitive pay; Comprehensive health, dental, and vision coverage; Paid time off and holidays; 401(k) with employer match; Associate recognition programs; Exclusive discounts and family perks; Free employee meal daily