PBX Operator

Join the heartbeat of hospitality at Hilton BNA Nashville Airport Terminal, where your voice becomes the warm welcome for travelers worldwide. Located in the vibrant and culturally rich city of Nashville, TN, this role offers a unique blend of professional growth and the lively essence of Music City. Embrace Hilton’s Prestige. Become part of a renowned brand that embodies Southern hospitality and global excellence. At Hilton BNA, your role is pivotal. You’ll connect guests from all over the world, offering reassurance and expert guidance, whether it’s booking a room or providing local directions. Be the trusted voice that enhances their Nashville experience. Your Role: Handle incoming calls with grace and efficiency, directing them seamlessly to their destinations. Your ability to anticipate needs and think on your feet ensures smooth operations and exceptional guest satisfaction. Multi-tasking and quick decision-making will be your forte. Who We’re Seeking: A high school graduate or equivalent; hospitality experience is an advantage, but not a necessity. Someone for whom clear communication is second nature. A critical thinker with rapid decision-making abilities. A proactive individual, always anticipating service needs. Adept at meeting deadlines and overcoming challenges. Capable of solving complex issues efficiently. Comfortable with numbers and basic financial transactions. Perks And Benefits: Working in one of America’s most exciting cities comes with its rewards: Generous hotel and travel discounts. Comprehensive health coverage: Medical, Dental, Vision. Life and supplemental insurance. Options for long/short term disability. 401-K plan for your future security. Continuous professional development opportunities. Competitive compensation and incentives that recognize your hard work. Become part of our dynamic team at Hilton BNA Nashville Airport, where exceptional service meets the lively spirit of Music City. We’re eager to welcome you—apply today and embark on an inspiring journey in the heart of Nashville!

Responsibilities

Handle incoming calls with grace and efficiency, directing them seamlessly to their destinations; Anticipate needs and think on your feet to ensure smooth operations and exceptional guest satisfaction; Multi-task and make quick decisions; Connect guests from all over the world, offering reassurance and expert guidance whether booking a room or providing local directions

Requirements

A high school graduate or equivalent; Hospitality experience is an advantage, but not a necessity; Someone for whom clear communication is second nature; A critical thinker with rapid decision-making abilities; A proactive individual, always anticipating service needs; Adept at meeting deadlines and overcoming challenges; Capable of solving complex issues efficiently; Comfortable with numbers and basic financial transactions

Nice to have

Hospitality experience

Benefits

Generous hotel and travel discounts; Comprehensive health coverage: Medical, Dental, Vision; Life and supplemental insurance; Options for long/short term disability; 401-K plan for your future security; Continuous professional development opportunities; Competitive compensation and incentives