Periop Waiting Room Attendant Pre/Post - Thurs & Fri 0800-2000

The Perioperative Waiting Room Attendant, under the direction of Main Pre/Post Nurse Manager, provides customer service to all patients and visitors; facilitates communication between patient/visitors and the healthcare team.

Responsibilities

Assists The University of Kansas Health System Information Desk to develop and enhance customer service for all patients and visitors; Collaborates with department liaisons to improve communication with patients/visitors; may include transport, facility navigation and/or facilitating important/confidential information to patients/visitors. Additionally, will assist the liaisons with locating and placing families in conference rooms for surgeon discussions; Delivers customer focused communication to provide patients and visitors with quality information; Performs active surveillance of area for potential safety/security issues and or abnormal activities and communicate to appropriate personnel; Receives and relays all forms of communication accurately, promptly and courteously to the appropriate personnel/department; Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

Requirements

High School Graduate or GED; Experience working in Windows and Microsoft Office; Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA) within 14 days; Excellent verbal and written communication skills

Nice to have

Associates Degree in Business or a related field of study from an accredited college or university; 3 or more years of face-to-face customer service experience; Nonviolent Crisis Intervention - Crisis Prevention Institute (CPI)