Personal Shopper Team Leader

Leads and coordinates the assembly of customer orders received online. Provides leadership of department personnel; remains current in product selection and quality standards; as well as promotes customer service.

Responsibilities

Leads and coordinates the assembly of customer orders received online; Provides leadership of department personnel; Remains current in product selection and quality standards; Promotes customer service; Oversees the preparation of orders received online by ensuring products are accurately selected from shelves and organized for order pick-up; Answers phone calls, greets customers, answers questions, and responds to customer complaints; Remains current on product knowledge and food safety standards; Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer's arrival; Ensures accurate checkout totals by properly weighing, keying, and scanning items; Maintains relevant job documentation related to Curbside operating procedures; Gives feedback to store management regarding department and partner performance; Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials; Organizes, bags, and loads orders into customer vehicle; Accesses or memorizes product codes and remains familiar with ad and special items; Remains current on tender policies and procedures; Takes precaution when handling objects to avoid damage; Maintains safe and sanitary working and shopping environment; Cleans workspace and cash wrap and spot cleans spills and breakages; Uses suggestive selling initiatives to promote product sales; Responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards; Must be attentive to potential hazards and remedy or place warning signs as soon as reasonably possible; Must report any potential hazards that cannot be immediately remedied to a supervisor

Requirements

High School Diploma or GED required; one or more years of related experience or an equivalent combination of education and experience required; Minimum of 18 years of age required; 21 years of age required in Louisiana; Partners must be 21 years of age or older to drive for Company business; TABC/LACT/AATC certification required where applicable; Intermediate knowledge of curbside department operations; Intermediate knowledge of cash register; Intermediate knowledge of food quality standards; Intermediate knowledge of temperature and refrigeration standards for selected products; Intermediate knowledge of Microsoft Office applications including Excel, Word, and Outlook; Basic mathematical and counting skills; Ability to communicate effectively in written and verbal form with customers and partners; Ability to multi-task and work in a fast-paced environment; Ability to maintain a high level of accuracy; Ability to safely operate and maintain department equipment; Ability to use non-precision and precision hand tools; Ability to work well with fellow partners and promote a team environment; Ability to learn new technology systems, methods and processes; Ability to work flexible schedules including nights, weekends and holidays; Frequently required to push, pull, maneuver or lift objects up to 40 lbs; Occasionally required to push, pull, maneuver or lift objects up to 75 lbs; Continuously required to stand or walk; Attendance at work is required

Nice to have

Ability to determine ideal ripeness in produce; Ability to safely operate a bailer; Ability to use non-precision and precision hand tools

Benefits

Comprehensive medical, vision, dental, and prescription coverage; Paid time off; 401(k) plan with Company contribution; Exclusive employee discounts; Scholarships and educational support; Access to a 205-acre outdoor recreation area