Pharmacy Assistant-Contract

Performs specialty pharmacy support and operations activities across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment workflows using established procedures and quality standards. Coordinates daily work to support turnaround times, accurate documentation, and reliable handoffs across pharmacy operations. Reviews workflow details, identifies routine discrepancies, resolves standard issues within guidelines, and escalates non-routine matters to appropriate team members to support compliant and efficient operations.

Responsibilities

Supports specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established procedures; Coordinates required documentation and daily handoffs for prior authorization, clinical review, and related operational requests within defined timelines; Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved corrective actions; Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations; Documents workflow activity, issue resolution steps, and required records accurately to maintain traceability and compliance with privacy, safety, and audit standards; Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other approved contacts; Shares standard process guidance with peers and newer team members and supports updates to checklists, templates, or workflow notes after review and approval

Requirements

High school diploma/GED or equivalent experience required; 2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or a related operational environment required

Nice to have

Certification in pharmacy technician practice, or equivalent preferred

Benefits

Medical, dental, and vision care; backup dependent care; adoption assistance; infertility coverage; family building support; behavioral health solutions; paid parental leave; paid caregiver leave; training programs; professional development resources; mentorship programs; employee resource groups; volunteer activities