Pharmacy Care Technician - Work From Home (Fairfield, NJ)

CVS Health/Specialty has an exciting opportunity for you as a work from home Pharmacy Care Technician in New Jersey. In this role, you will assist in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion. Pharmacy Care Technicians are responsible for routing incomplete or unclear prescriptions to the prescriber for clarification and must also be able to enter incomplete prescription information once clarification has been obtained. Pharmacy Care Technicians assist with inbound phone calls; interact with customers and cross functional team to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service. This includes new patient enrollment, verification of insurance coverage and perform benefit investigations and processing of medication orders for both new and existing patients. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. The role requires independent and self-directed performance. This is primarily a WORK FROM HOME position. However, candidates must live within a 75-mile commutable distance from Fairfield, New Jersey and be willing to come onsite for equipment/technical issues, and performance review discussions.

Responsibilities

Assist in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion; Route incomplete or unclear prescriptions to the prescriber for clarification and enter incomplete prescription information once clarification has been obtained; Assist with inbound phone calls; interact with customers and cross functional team to answer questions, solve problems, provide education, and maintain high-quality service; Include new patient enrollment, verification of insurance coverage, perform benefit investigations and processing of medication orders for both new and existing patients; Requires working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing new referrals, providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist; Requires independent and self-directed performance

Requirements

Must live within 75 miles of Fairfield, New Jersey; Must be willing to come onsite for equipment/technical issues and performance review discussions; Six months experience in a pharmacy technician role; Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications; Six months computer keyboarding skills and aptitude; Active Valid Pharmacy Technician License as required by the State of NJ; Must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 100 mbs download and 10 mbs upload; WiFi and satellite are not permitted; A secure and private home workspace free from distractions is required; High School Diploma or equivalent work experience

Nice to have

Prefer three months experience handling and resolving customer needs over the phone; Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions; Prefer Medical billing, coding, and other medical assisting roles; Prefer customer service experience in an office environment

Benefits

Medical, dental, vision insurance; Supplemental benefits and discount programs; Sixteen paid days off; Ten paid holidays; Retirement savings options; Wellness programs