Pharmacy Care Technician - Work From Home (Raleigh, NC)

CVS Health/Specialty has an exciting opportunity for you as a work from home Pharmacy Care Technician in North Carolina. In this role, you will assist in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion. Pharmacy Care Technicians are responsible for routing incomplete or unclear prescriptions to the prescriber for clarification and must also be able to enter incomplete prescription information once clarification has been obtained. Pharmacy Care Technicians assist with inbound phone calls; interact with customers and cross functional team to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service. This includes new patient enrollment, verification of insurance coverage and perform benefit investigations and processing of medication orders for both new and existing patients. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. The role requires independent and self-directed performance.

Responsibilities

Assist in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion; Route incomplete or unclear prescriptions to the prescriber for clarification; Enter incomplete prescription information once clarification has been obtained; Assist with inbound phone calls; Interact with customers and cross functional team to answer questions, solve problems, provide education, and maintain company’s reputation for high-quality service; New patient enrollment, verification of insurance coverage and perform benefit investigations and processing of medication orders for both new and existing patients; Requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist; Work independently and self-directed

Requirements

Must live within 75 miles of Raleigh, North Carolina; Six months experience in a pharmacy technician role; Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications; Six months computer keyboarding skills and aptitude; Active Valid Pharmacy Technician License as required by the State of NC; You must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 100 mbs download and 10 mbs upload. WiFi and satellite are not permitted. A secure and private home workspace free from distractions is required; High School Diploma or equivalent work experience.

Nice to have

Prefer three months experience handling and resolving customer needs over the phone; Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions; Prefer Medical billing, coding, and other medical assisting roles; Prefer customer service experience in an office environment

Benefits

Medical insurance; Dental insurance; Vision insurance; Supplemental benefits; Discount programs; Sixteen paid days off; Ten paid holidays; Paid time off; Retirement savings options; Wellness programs; Other resources