Pharmacy Intern

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. Our 3rd year Pharmacy Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise, while developing their own skills in preparation for increasing responsibility. As a 3rd year Pharmacy Intern, you will be focused on applying didactic learning from pharmacy school into real-world practice to become ready for a Pharmacist role. Under the direction of your preceptor, you will complete a comprehensive training roadmap designed to show you first-hand what it’s like to be part of a pharmacy team while gaining an overview of store, district, and regional operations.

Responsibilities

Complete a comprehensive training roadmap focused on Key Learning Experiences; Apply didactic learning from pharmacy school into real-world practice to become ready for a Pharmacist role; Assist the pharmacy team to ensure pharmacy operations run smoothly; Ensure patients' prescriptions are filled promptly, safely, and accurately; Provide caring service that exceeds patient expectations; Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication; Demonstrate empathy and genuine care in customer and colleague interactions; Contribute to a safe and inclusive culture; Follow all company SOPs at each workstation to help Pharmacists and Technicians manage and improve patient health; Follow pharmacy workflow procedures at each pharmacy workstation (production, pick-up, drive-thru, drop-off) for safe and accurate prescription fulfillment; Contribute to positive patient experiences by showing empathy and genuine care, offering immunizations and other services, and solving or escalating patient problems; Offer to counsel, field medical questions, and solicit information on patient medical history under supervision of a licensed pharmacist; Take telephonic prescriptions from prescriber and call to clarify prescriptions or facilitate medication changes where allowed by state regulation; Maintain self-awareness and provide coaching, training, and mentoring to pharmacy team members; Complete basic inventory activities as permitted by law; Contribute to a high-performing team, embrace a growth mindset, and be receptive to feedback; Remain flexible for scheduling and business needs and travel to stores in the market as needed; Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles; Deliver additional patient health care services (e.g., immunizations, point-of-care testing, staffing offsite clinics) where allowable; Support immunizations by completing licensure/training requirements, educating patients about vaccines, monitoring/reporting adverse reactions, and reviewing/collecting patient information

Requirements

Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy; Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required; Regular and predictable attendance, including nights and weekends; Ability to complete required training within designated timeframe; Attention and Focus: Ability to concentrate on a task over a period of time; Ability to pivot quickly from one task to another to meet patient and business needs; Ability to confirm prescription information and label accuracy, ensuring patient safety; Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner; Notice and understand patients' reactions, and respond appropriately; Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues; Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Mathematical Reasoning: Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription; Problem Resolution: Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options; Physical Demands: Be mobile and remain upright for extended periods of time; Lift, scan, and bag items; Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items; Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm; Extend hand(s) and arm(s) multiple directions to place, move, or lift items; Control precision; quickly adjust machines to exact positions; Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist; Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts; Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects; Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately; Have the ability to receive detailed information through oral communication; Any additional tasks as directed by Supervisor or Manager

Nice to have

1+ years of related work experience in pharmacy, retail, medical, or customer service setting; Ability to become immunization certified once state regulations are met; Ability to work in home store, and across the market in other locations, to meet business needs; Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)

Benefits

Dental; Vision; Wellness resources; Employee discounts; Access to certain voluntary benefits; Other programs that support physical, emotional, and financial well-being