Pharmacy Technician

The Pharmacy Technician works as a liaison between patients and healthcare organizations, with the primary role of ensuring patient safety while providing excellent patient service. This individual fields calls from patients, providers, and third-party payers, and helps to answer questions by listening, educating, and problem solving.

Responsibilities

Ensures that patient’s pharmacy needs are fulfilled in a timely, accurate and service oriented manner; Verifies insurance information and obtains necessary preauthorization; Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs; Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations; Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; preparing other pharmaceutical therapies; Focuses on conflict resolution without blame; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and attempts new things; Employs the interpersonal and advocacy skills necessary to deal with a diverse patient population successfully and professionally; Ensures customer satisfaction by answering questions, resolving issues, and using proper phone etiquette; Uses reason even when dealing with emotional topics; Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Remains focused and on-task; delegates appropriately; able to multi-task; avoids distraction; meets deadlines; Plans for action; maintains a strategic outlook; seizes opportunities to enhance personal and professional development; Sees projects through to their final stage; Assists with training new employees as necessary; Adapts readily when new roles and responsibilities arise during times of organizational growth; Works inter-departmentally to promote organizational development; Participates in Quality Management activities, provides input on areas identified as needing quality improvement, and reports to the Quality Management Committee as necessary; Maintain patient confidence by operating in compliance with HIPAA, local, state, and federal guidelines, and the organization’s privacy policies

Requirements

High School Diploma or GED; Active and unrestricted pharmacist license in good standing, as required by the state(s) of practice; Minimum of 1 year pharmacy technician experience required; National Pharmacy Technician Certification and certificate from accredited school in states where required; Ability to perform duties in accordance with the organization’s, state and federal policy and law; Strong Interpersonal Skills, Written and Oral; Communication Skills, Written and Oral; Strong Data Entry Skills; Ability to work independently under general supervision and effectively prioritize workload; Ability to demonstrate workstyle flexibility and teamwork, including being pleasant with others on the job and displaying a good-natured, cooperative attitude; Knowledge of basic medical terminology; Sound understanding of all federal and state regulations including HIPAA and OSHA; Knowledge and proficiency with standard office software applications including but not limited to Internet, Outlook, and Microsoft Office products

Benefits

Medical, Dental, and Vision Coverage; Prescription Drug Coverage and Telemedicine Services; Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options; 401(k) Retirement Plan with Company Match; Life, AD&D, and Disability Insurance; Accident, Critical Illness, and Hospital Indemnity Coverage; Fertility and Family Planning Support; Tuition Reimbursement and Certification Assistance; Continuing Education and Professional Development Resources; Employee Assistance Program and Wellness Support; Paid Time Off; Volunteer Time Off and Charitable Giving Match; Employee Referral Bonus Program