Post Sales Support I

The Post-Sales Support I provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication, and final resolution.

Responsibilities

Provides accurate information to customers in a friendly and timely manner; Displays a sense of urgency in anticipating, understanding, and meeting customer’s needs; Ensures queue management and workload volumes are handled in a timely manner and customer (internal and external) service levels are met; Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge; Achieves incoming call goals; Remains current on products, services, and promotions. Maintains product knowledge through training and continuing education; Performs other duties as assigned

Requirements

High School Diploma or equivalent; 6 months experience handling a high volume of inbound calls or in a customer support role required; Proficient with Microsoft Office Suite (e.g., Word, Excel, Outlook); Intermediate computer skills; Excellent verbal and written communication skills; Strong customer service skills; Excellent problem-solving skills; Ability to keyboard 40 wpm while on the phone with customers; Ability to provide customer friendly etiquette; Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner; Ability to troubleshoot issues, offer accurate information; Ability to work independently with a high attention to detail; Availability to work flexible hours; Accurate grammar, punctuation, and spelling; and can-do attitude; Understand and applies technical skills, methods, and process to perform at the required level

Nice to have

Previous experience using SAP or equivalent ERP