Practice Manager

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff.

Responsibilities

Ensure all patients receive the best quality of care at all times; Supervise a team of Opticians, Technicians, Patient Care Coordinators, and other staff; Work closely with the Lead OD to ensure an exceptional patient experience; Convey a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff; Serve as a role model to the team; Work closely with ODs to ensure the highest standard of patient care and workflow efficiency; Demonstrate the highest level of Customer Service vision with all customers and patients; Monitor all aspects of practice operations and provide on-the-job-training and support; Analyze practice financial data and make recommendations regarding next steps to optimize overall practice profitability; Recruit and select high caliber talent; Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance; Perform duties related to product management, inventory management, and cost of goods; Perform consistent staff evaluations, conduct performance management, and deliver team trainings; Uphold Keplr Vision's Core Values

Requirements

Excellent customer service skills and personal presentation are critical; Minimum of 2 years of retail management/supervisory experience; General understanding of operations, processes, and high level of business acumen; Excellent communication, organizational, leadership, and interpersonal skills; Ability to set, monitor and achieve productivity goals; Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail; Understanding of optometric business processes and strategic development; Ability to handle and prioritize multiple tasks and meet required deadlines

Nice to have

Optical experience