Principal Site Reliability Engineer

As the Principal Engineer championing Resiliency, you'll be the driving force behind how commercetools prepares for, responds to, and learns from operational incidents at scale. Own the discipline of resiliency end-to-end: mature incident management, strong operational visibility, data-driven process improvement, and organization-wide readiness for peak-traffic events.

Responsibilities

Standardize Incident Management; Enhance System Visibility; Drive Data-Backed Improvements; Own Peak-Event Readiness; Lead Cross-Team Initiatives; Cross-Functional Collaboration; Foster Knowledge Sharing

Requirements

7+ years driving incident management/operational excellence; 5+ years leading org-wide resiliency and reliability initiatives; Proven track record of managing and scaling systems for high-stakes, multi-team operational events (e.g., Black Friday, major launches); Strong ability to analyze metrics to diagnose technical issues and measure process improvements; Ability to evaluate both technical bugs and the organizational/human dynamics behind them; Demonstrated success managing large-scale initiatives that span multiple engineering teams in an Agile environment; Fluent English with exceptional written and verbal communication skills; High self-awareness, a strong customer focus, and a passion for mentoring others and learning new technologies

Nice to have

Experience running technical training or onboarding

Benefits

Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support; Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs; Family Leave Plus gives additional fully paid weeks of parental leave on top of government-provided leave; Equity participation program allows you to share in our success