Process Manager (Last Mile)

At Rohlik, we own our end-to-end operations — from in-house technology and automated distribution centers to last-mile delivery. Delivering over 20,000 fresh and supermarket products same-day requires an operating model built on precision, cutting-edge automation, and data-driven decision-making. As a Process Manager, Operations, you will be at the heart of optimizing and scaling this operational model across Central and Eastern Europe. You'll sit right between business operations and product development, turning operational challenges into structured, high-performing processes and scalable technical solutions. This is an analytical, highly hands-on role.

Responsibilities

Identify bottlenecks, inefficiencies, and root causes across fulfillment center and last-mile operations; Develop and document detailed target process designs, translating business requirements into technical specs for Product Owners and developers; Apply Lean, Six Sigma, DMAIC, VSM, and Ishikawa frameworks to streamline operational workflows; Partner with Product Owners, software developers, engineering, and local operational teams to validate, test, and implement solutions; Define process KPIs, build business cases (ROI, budgets, timelines), and track the measurable impact of improvements post-rollout; Write SOPs, prepare change management documentation, and support site teams to ensure smooth process rollouts; Feed field insights into continuous improvement roadmaps and strategic operational initiatives; Spend time on the floor, analyze workflow data, and ensure seamless rollouts across the multi-country fulfillment network

Requirements

2–3 years of experience in operations, process engineering, or JIT logistics within fast-paced environments (e-commerce, retail, automotive, or 3PL); Strong process toolbox with hands-on mastery of VSM, DMAIC, Ishikawa, and SIPOC; Strong analytical skills with advanced Excel capabilities (pivot tables, complex formulas); Proven experience translating operational business requirements into clear process documentation for software engineering teams; Experience producing clear SOPs, training materials, and change management frameworks; English proficiency at B2 level minimum (written and spoken); Willingness to travel up to 50% across operational sites in Czech Republic, Germany, Austria, Hungary, and Romania

Nice to have

Lean Six Sigma certification (Green/Black Belt); Working knowledge of SQL, BI tools, or statistical analysis software; Experience working in Agile/Scrum environments with software development teams; Familiarity with warehouse automation, robotics, or automated logistics systems

Benefits

Fair reward with a strong fixed salary and no bonus games; Free lunch every day and fresh fruit and veggies in the office; Three days in the office and two days home office; Unlimited paid vacation based on trust; Personal growth opportunities; Peer credits for recognition, usable in the internal cafeteria; Free Xtra membership and 10% cashback on Rohlik.cz; Company sports challenges or a subsidised Multisport card