Processing Center Specialist

As a Processing Center Specialist, you will be at the heart of our mail operations, ensuring that our customers' physical mail is processed accurately and efficiently. You will be one of the first employees in our Dallas processing center and will play a critical role in maintaining the reliability and quality that our customers depend on. You will handle everything from receiving and uploading incoming mail to fulfilling special customer requests, aiming to exceed customer expectations. Stable is growing rapidly, and so is the volume of mail we manage for our customers. You will work with our team to ensure incoming mail is processed swiftly and accurately. This role is ideal for someone who enjoys working in a fast-paced environment and has a strong attention to detail.

Responsibilities

Manage incoming mail: receive, sort, and upload incoming mail into Stable's software system; Fulfill customer requests, such as scanning, shipping, shredding, and returning mail; Maintain processing center operations: safely operate mail processing equipment, track inventory, and report any issues; Optimize facility processes: identify areas for improvement in mail handling and collaborate to enhance efficiency; Accept and unload incoming mail, including lifting, carrying, and moving envelopes and packages; Sort incoming mail, applying barcodes and labels; Open, scan, and upload mail contents into Stable's systems; Forward and return mail to customers via courier services; Endorse and deposit bank checks; Shred mail; Enforce package weight limits and mail processing procedures; Prioritize tasks to ensure mail is processed on time; Operate mail processing equipment such as package scales, document scanners, and label printers; Perform routine equipment maintenance and coordinate technical support or repairs when needed; Track and manage inventory levels of processing supplies; Communicate clearly with team members and supervisors, providing regular updates and escalating issues; Promptly resolve customer support requests escalated by the customer experience team; Maintain positive interactions with external vendors, including courier and shredding services; Identify and report discrepancies, damages, or issues with mail and deliveries; Recommend and implement process improvements to enhance processing center efficiency

Requirements

High school diploma or equivalency certificate; Experience working in a mailroom, inventory management, warehouse, or processing center environment is a plus; Able to work in person Monday through Friday from 12:30 PM to 9:00 PM (shift hours may change as business requires); Strong attention to detail and commitment to accuracy in all tasks; Ability to operate processing center equipment, such as document scanners and label printers; Effective communication skills for interacting with team members, supervisors, and third-party vendors; Strong organizational skills with the ability to prioritize tasks and meet deadlines; Able to perform physical tasks, including lifting and carrying mail and packages up to 30 lbs; Familiarity with using software systems for tracking and managing tasks; Able to work independently and as part of a team in a fast-paced environment

Nice to have

Experience working in a mailroom, inventory management, warehouse, or processing center environment

Benefits

Competitive salary; Up to 3 weeks of PTO per year; 10 or more paid holidays per year; Healthcare benefits