Product Manager – eCommerce & Digital Experience

Capco is a global technology and business consultancy focused on the financial services industry. We are looking for an experienced Product Manager – eCommerce & Digital Experience to join our team in Belgium. In this role, you will take ownership of the end-to-end design, development and delivery of digital eCommerce products, with a particular focus on creating seamless and customer-centric online buying experiences.

Responsibilities

Lead the end-to-end product lifecycle, from initial discovery and product vision to design, development, launch and continuous improvement; Define and execute product strategies, roadmaps and delivery plans aligned with business objectives; Design, develop and optimise the complete digital buying journey, from product discovery and search to selection, shopping cart, checkout, payment, order tracking and delivery; Translate business needs and customer expectations into clear product requirements and actionable development priorities; Collaborate closely with UX/UI designers to build intuitive, engaging and customer-focused website experiences; Analyse customer behaviour, feedback and sentiment to identify opportunities for improving the overall user experience; Lead and coordinate cross-functional teams, including business stakeholders, designers, developers and delivery teams; Manage stakeholder expectations, communicate product progress and ensure alignment between business and technical teams; Take full ownership of product outcomes, ensuring successful delivery within agreed timelines

Requirements

8–12 years of relevant professional experience, with a strong background in Product Management, preferably within eCommerce or digital commerce environments; Proven ability to independently lead the overall design, development and delivery of complex digital products from concept to successful rollout; Demonstrated experience in building and managing end-to-end online buying experiences, covering product discovery, search, comparison, selection, shopping cart, checkout, payment, order tracking and delivery; Strong understanding of the complete eCommerce customer journey, from initial product exploration to purchase and order fulfilment; Extensive experience in defining product visions, gathering and translating business requirements, conducting product discovery and building actionable product roadmaps; Ability to manage the full product development process, from initial design and planning to development, implementation and rollout; Solid understanding of website functionality, UX/UI principles and customer behaviour, with the ability to translate customer insights and sentiment into improved digital experiences; Proven experience in leading cross-functional teams, working closely with business stakeholders, designers, developers and other relevant departments; Strong stakeholder management skills, with the ability to align expectations, coordinate priorities and take full ownership of product outcomes; Excellent analytical, communication and problem-solving skills, combined with a strategic mindset and hands-on approach; Ability to work independently, manage competing priorities and deliver results in a dynamic environment; Availability to start on short notice

Nice to have

Experience with established eCommerce platforms or webshop solutions; Familiarity with Agile product development methodologies; Experience with digital conversion optimisation, customer journey analytics or online payment processes; Previous experience delivering large-scale digital transformation initiatives

Benefits

An entrepreneurial culture where you are encouraged to take initiative and make a difference; The opportunity to work alongside talented professionals across business and technology; Challenging projects that allow you to further develop your expertise and broaden your knowledge; A collaborative, inclusive and supportive working environment; Continuous learning and professional development opportunities; A competitive compensation package aligned with your experience and expertise